As Linate airport in Milan re-opens, British Airways has unveiled its new, refreshed lounge look. Ever since their new lounge in Rome, BA have been following more of a standard blueprint for its outstation lounges. The lounges are now modern, bright and airy with thought put into different zones for working and relaxation. Most importantly for many passengers, power points are readily accessible everywhere in the lounge.
It will be interesting to see how long before BA brings the new concept to the Heathrow lounges as they are due to be refurbished at some point in the next couple of years.
A brighter environment, new seating and powered hub tables in the new office layout provide the perfect working conditions, while those who want to make the most of their downtime can enjoy enhanced dining options including the introduction of hot dishes in the refurbished dining area.
Brand new British-made Boss armchairs, specifically designed for British Airways, are complemented by relaxing, decorative lighting by UK based Tyson lighting. Adapting the lounge design to the location, high-quality Italian finishes are used, including terrazzo stone flooring and Carrara marble.
Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: “We know the difference our lounges make to our customers, be they travelling on business or for pleasure, so we have ensured that the upgraded lounge in Linate is a calm, comfortable and attractive space where they can make use of the wi-fi and enjoy complementary catering to get their journey off to the best start.”
British Airways has this year completed the renovation of its First and Club lounges in New York’s JFK Terminal 7, along with improvements to the customer experience at check-in, which are currently underway. A brand-new, contemporary lounge has also been unveiled in San Francisco, spread across 665 square metres with fantastic views of the runway. Further investment is planned with new British Airways lounges in South Africa and Geneva, which are set to open in 2019.
