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NEWS: Austria, Sweden, Thailand to relax entry requirements and BA First lounge change & management shake up

  • 21/01/2022
  • Michele

In this post:

  • Austria
  • Sweden
  • Thailand
  • BA First lounge change & management shake-up
    • First lounge T5 change

Austria

The UK will no longer be considered a “virus variant” country from Monday 24 January for Austria. So if you are fully vaccinated or have recovered from the virus, you can enter Austria with a negative PCR test, valid for 72 hours, or proof of a booster jab received at least 120 days after the second shot without the need to quarantine.

If you haven’t had a booster then proof of recovery within the past 180 days also counts. Children under the age of 12 do not need proof of vaccination or a PCR test but those born on or after 1 September 2006 who are not yet fully vaccinated can download a special pass to enter the country.

 

Sweden

Canal in the historic centre of Gothenburg, Sweden

The Swedish government has also decided to remove the need for pre-entry testing from today. 

“Travellers are no longer considered to represent a particular risk that would affect the spread of the Omicron variant in Sweden. For this reason, the specific requirement for a negative COVID-19 result from a test conducted within 48 hours of arrival to Sweden is no longer considered to be a proportional measure,” said the governmetnt statement.

You can find the FCDO Sweden page here.

 

Thailand

Wat Arun, Bangkok 

Thailand has unofficially announced its intentions to soon return to its previous Test and Go scheme. This is expected to happen in early February, but as usual, I’d take it with a pinch of salt until it actually happens. If it does happen then it will be easier to visit than under the current Sandbox scheme. However, it’s still not something I’d undertake lightly. Mainly because if you test positive at any point you will be forced into government quarantine for two weeks. 

There are expected to be more requirements than before such as needing to pay for two PCR tests in advance and having to stay in a hotel on the day you arrive and on day 5 to retest. You have to remain at the hotel until you get your test results. They can be two different hotels but they must have a specific partner hospital for the PCR Tests. You will still need mandatory insurance as well. 

 

BA First lounge change & management shake-up

Yesterday BA announced a series of management changes, most of which will not be of interest. However, they have appointed a new position, Director of Business Recovery. I personally feel that BA has lost its way at the moment. Let’s face it I am generally pretty loyal to BA having attained the highest BA status of Gold Guest List. But at the moment it just all feels very ‘meh’. On-board catering is like a Club Europe meal in Club World, crew are even more variable than before and it’s incredibly frustrating for most people trying to reach BA by phone since they have removed most online functionality for changing or cancellation of bookings. Add in some eye-wateringly expensive fares and you begin to wonder what their actual strategy is. Most other airlines have returned to a full pre-Covid service, leaving BA the odd one out. 

So I am hoping that Calum Laming who becomes the airline’s Director of Business Recovery will shake things up a bit. He is tasked with leading BA’s mission to rebuild its global network, resources, and operations following the pandemic.  Calum is currently Chief Customer Officer at Vueling – the low-cost IAG airline which alarmed me somewhat but he has previously held a variety of customer, brand, product and marketing roles at Virgin Atlantic, Air New Zealand, and Etihad Airways. So let’s hope he focuses on the front end of the plane as well as economy!

During the pandemic, BA had interim appointments to the roles of Chief Commercial Officer and Director of Brand and Customer Experience. These appointments for Colm Lacy and Tom Stevens have been confirmed as permanent. Colm started working for British Airways in 1997 as a Finance Analyst since then holding a number of finance and commercial positions. Tom joined British Airways on the graduate scheme in 2011, initially working in the procurement team before moving to customer and operational roles. 

Announcing the appointments, British Airways’ Chairman and CEO Sean Doyle, said:  “As we recover from the global pandemic, there’s never been a more important time to have a determined, ambitious and supportive leadership team that will put our people and our customers at the heart of everything we do. There’s a lot of work to do but we’re on our way and I’m confident we can create a working culture that allows our people to thrive, deliver excellent customer service and look to a sustainable future while always continuing to do what we do best – connecting Britain with the world and the world with Britain.”

 

First lounge T5 change

The other piece of good news for those that want a quiet place to work is that BA has listened to feedback and reinstated a new work area in the First lounge at Heathrow T5. The previous area featured high and low seating and was fairly large. It was removed to make way for the sleep pods and only a few places near the terrace remained which were not ideal if you wanted somewhere quiet.

New business area Heathrow T5 BA First lounge

The new work area is adjacent to where it was before in the old Champagne bar area. At the moment there’s just a central space around where the bar was with sockets but it’s better than nothing. This is area was normally fairly deserted so it makes sense to put it there. In the summer it’s also a good place to sit if you are finding the lounge too hot as it’s at least a couple of degrees cooler on a warm day. 

Thanks to Alexis for the use of the picture. 

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  • avios
  • British Airways
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10 comments
  1. Tom says:
    22/01/2022 at 7:35 am

    So we will have to play “Hunt the Champagne” on Saturday next week then??
    Im not sure that a CV that includes Etihad and Air New Zealand shows a lot of useful experience in expansion of the “Customer experience” does it? Cuts cuts cuts. Does an airline like Vueling even need a “Customer officer”? Maybe that’s why Mr Laming is available!
    I really think that IAG need to bring in some fresh outside talent to rebuild the carnage of an airline left by Walsh and his cronies. At the moment they are simply recycling staff into different roles. This is never going to work. There is far too much damage to be repaired. BA has been hit by a management tsunami and it needs the right leadership to rebuild it. Mammoth project!

  2. Les says:
    22/01/2022 at 7:40 am

    With all due respect BA need to hire “in” people with external experience. Why, not for their experience really, but more for a reality wake up call.

    There are bumpy times ahead for BA as they simply are not listening. Their F product is not anywhere near the same level as others, in fact it’s really not even as good as business on some others.

  3. Geoff Evans says:
    22/01/2022 at 8:27 am

    The wording of the Austria entry requirements is unclear. It is also unclear on the website of the Austrian embassy in London. Simple question please, for adults that are triple vaccinated, is a PCR test a requirement to enter Austria?

  4. Jon w says:
    22/01/2022 at 9:27 am

    Hi . Quick question. I am flying to Dubai in first and my son in business. Am I able to get him into the Concorde room as a guest?

    1. Jon w says:
      22/01/2022 at 9:28 am

      Should have mentioned that is with BA!

      1. Mike says:
        22/01/2022 at 10:21 am

        I was under the impression guests could only be brought into the Concorde Room if the ‘principal’ was Gold Guest List / CCR card holder. Obviously you’re entitled access by virtue of travelling in First but I dont think you can bring your son in, I’m afraid. Happy to be corrected though.

    2. Michele says:
      22/01/2022 at 11:17 pm

      If you hold gold or silver and are flying in First then you can guest one person in.

  5. John Carey says:
    22/01/2022 at 9:45 am

    If someone has the title of director within BA, is that actually a senior appointment? It used to be as it meant that the individual sat on an organisation’s board and enjoyed significant control within the overall business. However, I feel it is now used at a more junior level indicating operational control of a much smaller unit.

  6. Maria Garcia says:
    22/01/2022 at 11:42 am

    2 hrs wait when calling BA to rebook flights originally using Avios. The telephone options directing one to the Avios section would cut me off automatically. Therefore, I had to select an other option which took 1 hr to be answered. That lady then transferred me to the Avios section. It took another 1 hr. A very nice man answered in India and rebooked everything very efficiently. However, by then my landline headset was running out of battery and biped a warning continuously. It lasted just about long enough.

  7. Robert says:
    22/01/2022 at 4:33 pm

    My advice is to avoid BA Holidays at all cost, because there is no way anyone will answer the phone if you need to change your fights. The best option (assuming you are a Gold Card or GGL holder) is to book flights only and then you can ring the Gold Executive Club helpline, which usually answers after only a 30-45 minute wait. If you book your hotel through Hotels.com which currently offers 12 Avios per £1 booking, then you will also get more points. Also it is easier to deal with the hotel or car hire booking directly without having to go through the BA Holidays. Beware though, if you book a car hire through Avis DO NOT mention your BA flight booking reference number – I did this without thinking and next thing I knew, both had been merged into a BA Holiday booking!

    It is interesting to hear the ‘we are exceptionally busy at this time…’ reply every time. Surely that is a good thing because it means people are booking with BA. So why not staff the helplines to match the enquiries?

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