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BA start to remove error status
We reported last week how British Airways mistakenly extended the status of thousands of status members of BA’s The Club and how BA had admitted it was done in error. The majority of people given an extension were not due one; however, those within 5% of the required tier points or those affected by Middle East flight cancellations should have been extended. Instead, they extended a seemingly random group of people, including those with status that was gifted and those who had hardly acquired any tier points. Whether this error is related to the previous years when they usually extended the people that I had gifted status to, but never me, who actually spent the money with BA, we will never know.
British Airways has been working its way through members in alphabetical order, and it looks as though all the reversals should be done today. It can take quite a few hours from receiving the email to actually being downgraded in the app. I feel sorry for anyone who booked something with BA on the back of the status extension, who may now not have any prospect of being able to cancel their booking.
Here is what the email says.
“We’re getting in touch regarding a recent update to your British Airways Club tier status. Last week a small number of
British Airways Club members were incorrectly informed that their tier status was being extended. Unfortunately, the error affected your account and it has now been updated to reflect the correct end date of your tier.We want to reassure you that safeguards have been put in place to ensure this particular issue doesn’t happen again. We are truly sorry, we value your loyalty and appreciate your continued membership.
I can’t say I’m that impressed with the wording of the email, given that some people made bookings based on receiving the email.
What do you think of the email that was sent? Let us know in the comments below.
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