At the start of the pandemic there was a period where it was impossible to get hold of British Airways by phone and impossible to claim a refund for a cancelled flight online. This led some people to take a voucher in desperation as they were unable to do anything else. Now, this was pretty shady, but not illegal. Several people have been fighting BA to get a refund in these circumstances which has usually been refused. The CAA has taken a dim view of these, but so far not done much to sort the situation out.
Now it appears that BA are backing down and opening up the potential for some people to claim a refund if their flight was cancelled. If you requested an eVoucher after your flight was cancelled between 9 March 2020 and 19 November 2020, you can now request a refund. However, there is a catch as it has to be at least 24 months from the date of issue of your eVoucher to be able to claim. You don’t need to look it up as BA will send an email will be sent when this is.
Once you receive the email you can claim a refund via this page on BA. If you have more than one voucher, you will need to request a voucher for each one separately. The refund will take up to 30 days. If you part paid with Avios they will also be credited back within 30 days. It only applies to those that booked direct with BA. If not you will need to approach your agent for a refund.
If you are not sure whether to request a refund or not, you have plenty of time to decide as you can claim until 30 September 2023.
This only applies to flight-only bookings as BA are already refunding any BA Holidays vouchers that are nearing two years or older.
The official BA page with more details is here.
Michelle and I had Club tickets to Chicago for the Ryder Cup bought with an Amex CV and Avios. On 16th September we were given a future travel voucher that could only be booked on line. Effectively we gave up contacting BA as it could only be redeemed by phone. 4 days ago we received an email from BA admitting the problems and informing us that all charges would be refunded, our CV and Avios put back onto our account. I don’t say it often but Well done BA.
That’s good news! Hopefully it should help the phone lines be quieter too!
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