NEWS: British Airways launches podcast for customers and recognises sunflower lanyard officially

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British Airways launches podcast

British Airways is today launching a brand new podcast designed to give colleagues and customers a greater insight into how the airline works.

Each episode will see hosts joined by special guests who also work at British Airways, to delve into some of the activity going on at the airline. Episode one features Carrie Harris, British Airways’ Head of Sustainability who chats about how the airline is putting sustainability at the heart of its operations, as well as answering hosts questions, from “What is Sustainable Aviation Fuel?”, to “How is the airline reducing its reliance on single-use plastic?”

The podcast is a first for British Airways and will be hosted by four of its colleagues, who work in different areas of the business.
Julian Marshall, a British Airways 777 training captain; Paul Ewen, a customer service manager (CSM) based at London Gatwick airport; Molly Armstrong, a team leader based in the Manchester customer engagement centre; and Caroline Ali, a customer experience representative based at London Heathrow airport will spend each episode finding out more about little-known areas of the airline.

Julian used to fly for the Royal Air Force before joining British Airways almost 25 years ago, where he currently works as a training captain on the Boeing 777.  He’s really looking forward to sharing hosting duties, commenting: “The podcast is a great, modern initiative which is new to BA and will give us a chance to bring different views and information from all parts of the airline to our colleagues and the wider public in a fun and easily digestible way.”

Paul is based at London Gatwick airport and leads the crew and service on flights.  Caroline, who is based at London Heathrow airport, is responsible for looking after British Airways customers from the moment they arrive at the airport to when they step on board. 

Molly, who is currently based at the airline’s Manchester customer engagement centre, previously worked as Cabin Crew for British Airways. Like most colleagues, she’s a keen traveller and the next destination she’s planning to visit is Denver in the USA, where she plans to go hiking with her best friend. 

The launch of ‘The Check In’ comes after British Airways’ Chairman and CEO Sean Doyle’s recent message to colleagues and customers, promising to give colleagues more of an insight about what’s happening at the airline, making it a place people love to work, and customers love to fly.

Michelle Lydon, British Airways’ new Chief People Officer said: “At British Airways we know our colleagues are our best asset, and that’s why we’re thrilled to launch a new podcast hosted by four fantastic people from all corners of our airline. We’re looking forward to taking listeners behind the scenes to find out more about BA.”

Episode one is now available to download from Apple Podcasts or at, with new episodes released on a regular basis.


BA officially recognises the Sunflower lanyard

British Airways has today become the first UK airline to officially recognise the Hidden Disabilities Sunflower. Customers can choose to wear a Sunflower lanyard as an indication that they may require additional support, assistance or simply a little more time while travelling. The initiative forms part of the airline’s continued efforts to make travel simple and easy for customers with additional assistance needs.

The airline’s new partnership with Hidden Disabilities Sunflower will see the organisation’s high-quality videos embedded into British Airways’ training modules. British Airways colleagues will also have access to specialised videos via the airline’s staff intranet. This training will provide colleagues with an understanding of what an invisible disability is and how to become more confident to approach and support customers wearing a Sunflower lanyard.

Paul White, CEO of Hidden Disabilities Sunflower said:

“I am delighted that British Airways is the first UK airline to launch the Sunflower. As well as being supported at over 130 airports globally, people with non-visible disabilities wearing the Sunflower will now be supported on British Airways flights. This a significant step in our goal for Sunflower wearers to be confident to travel independently knowing that they will be supported when they need to be.”


3 Comments on "NEWS: British Airways launches podcast for customers and recognises sunflower lanyard officially"

  1. I’m still waiting for my message from the CEO to all Exec club members!

  2. Journeying John | 18 February 2022 at 4:25 pm |

    I’d rather that they started answering the phone / responding to messages!
    (better catering and cleaning would also be welcome especially given the current extreme gouging of customers on cash bookings. They don’t seem to understand they operate in a market and the stranglehold on fortress Heathrow is no longer enough to retain loyalty.

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