My Lounge Heathrow Terminal 3 opened last July in the space of the old Club Aspire lounge, and I’ve been keen to try it out ever since. When I saw my flight to Valencia was departing from T3, it felt like the perfect opportunity to try it.
Having stayed at the Moxy Heathrow the night before, we arrived at the airport with plenty of time to spare and were looking forward to a relaxed couple of hours before the flight.
Unfortunately, the lounge did not meet my expectations despite being new.
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No 1 Lounges Group
My Lounge is part of the No. 1 Lounges group, which also includes Clubrooms, No 1 Lounges and Club Aspire. My Lounge is a more casual option, focused on giving guests a relaxed experience, whereas Clubrooms is a premium lounge concept with hosted table service, and No 1 sits in the middle.
This lounge opened as part of Terminal 3’s multi-lounge expansion, which included the new Clubrooms. It’s more lifestyle-driven and less formal than the old Aspire lounge.
Booking
I booked about three weeks in advance through the DragonPass app and had no trouble finding availability. Having a flight departing early afternoon, there were a good number of options available.
I booked the lounge for 2 adults, 1 child, and 1 infant using 3 lounge passes included with the Barclays Travel Plus Pack, which gives 6 free lounge passes each year.
My Lounge is pre-book-only via DragonPass, but you can pay on entry. I’m glad we pre-booked, as I saw many people being turned away at the door.
Location
The lounge is surprisingly easy to locate by Heathrow standards, and the DragonPass app also provides clear directions.
After security, follow the signs to Gates 1-42, then to Lounges B-J. My Lounge is located in Lounge D and is only a short walk from the main concourse.
You’ll find the lounge near Gate 9, which is mostly used for long-haul departures, primarily by Oneworld airlines.
Checking In
Upon entering the lounge, it was very open plan, and I could immediately see how busy it was.
On first glance, there didn’t seem to be any spare seats at all, let alone for a group of four. I was asked if I had pre-booked and was ushered into the lounge.
Previously, when visiting crowded lounges such as the Plaza Premium Terminal 5, there was always a reserved table available. There was no such thing here. After a few aimless walks around, we found two seats near the door and waited for something better to become free. Around 20 minutes later, some seating at the back of the lounge became available, and we could finally settle in.
Seating
The capacity may be controlled, but there is still a clear lack of seating, which can create a chaotic atmosphere at busy times. As the seating is more casual, larger groups can take up a lot of space with their luggage.
I liked the lounge’s layout and style. The seating was very comfortable, and there were lots of different seating options (if it had been quieter). It’s a very casual setup, which wouldn’t be ideal for working, but plenty of people were taking the opportunity to have a nap. There’s also plenty of natural light and excellent views from the window seats.
The lounge has obviously been designed very thoughtfully, but there are unfortunately issues with cleanliness, food and overcrowding.
My Lounge itself seats 112 guests in a 3,200 sq ft open-plan space. This is small for a lounge, and being Heathrow, I can see why it’s often very crowded.
The design includes comfy seating, high tables, window seating, small dining tables and a quieter area at the back, but table space is limited, and not all seats are practical for eating or working.
Food
We arrived at the end of breakfast service, so we were able to see both the breakfast and lunch offerings. Both were buffet-style, and the options were very limited.
Breakfast consisted mainly of a small selection of pastries and a few basic hot items, including sausages, eggs and bacon. Nothing looked very appealing.
After breakfast, many people were keen to see the lunch offering and asked the staff when it would be switched. During the changeover, there was around 30 minutes with very limited food options.
Lunch had switched to a Greek-style buffet concept where you could build your own gyros-style plate with pitta, meat, chips and salad. I settled for some salad and chips, but the chips were already very cold despite just being put out.
There was certainly enough food to stop you from going hungry, but this is not a lounge you would visit for the catering. The focus of My Lounges is casual bites rather than dining, and it’s certainly a grazing-style offering, which My Lounge describes as family-style food. Perfect for a snack, but not the right choice if you’re looking for a more traditional lounge buffet or table service. There were also issues with replenishment and food temperature.
Drinks
I asked whether there was a menu available, and I was told that what’s available is what I can see behind the bar, as well as soft drinks to the right as a self-serve option, along with flavoured water.
At the back of the lounge, there were some coffee machines and tea-making facilities. There were also self-serve soft drinks machines and some flavoured water near the bar.
There were also some extra wine and champagne choices at an additional cost:
Other Facilities
The toilets were in a worse state than the toilets in the main concourse. I heard more than one person taking this up with the staff. Notably, there are no showers either.
The lounge may have been busy at that time of day. There were plenty of people preparing for long-haul flights to the US.
We waited until our flight was boarding to leave and easily found our gate.
Ways to Access
The lounge accepts Priority Pass, Dragon Pass, and Lounge Key.
You can purchase a Priority Pass membership, or you can receive a complimentary lounge visits through an AMEX Platinum card or HSBC Premier World Elite Mastercard. Read our full Priority Pass guide for more details.
DragonPass also has a membership option, or you can receive complimentary lounge passes by holding the NatWest/RBS Premier Reward Black or Ulster Bank Ufirst Private or having a Revolut Ultra membership.
Discounted access is available via the Barclays Premier + credit card (£20.50 per visit), Barclays Avios Rewards (£20.50 per visit), HSBC Credit Card (£24 per visit) or Revolut Premium or Metal membership (£24 per pass).
One-off free passes are available via the Barclays Travel Plus Pack (6 passes yearly) and the AMEX Preferred Rewards Gold card (4 yearly).
Direct entry usually costs from £38 per person, and No1 Lounges often runs promotions with around 15% off.
Access is limited to three hours before departure, although direct bookings include delay cover.
Final Words
The space feels modern and bright with plenty of natural light, comfortable seating, and excellent views. During quieter times, I can see this being a pleasant place to spend a few hours.
If you already have a lounge pass, MyLounge is still preferable to waiting in the main terminal – just set expectations, pre-book and keep in mind it may be busy.
That said, there are many better options available at Heathrow. When I next fly from Terminal 3, I will be looking at all the other available lounges first.
I certainly would not pay the full £38 entry fee. If you can access with a lounge pass or buy a discounted visit, it becomes much easier to justify.
