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British Airways A350
  • Reviews

British Airways A350 Club Suite Cape Town to London review including BA Cape Town lounge

  • 16/03/2023
  • Michele

After creating something of controversy with my last review of London to Cape Town, which was quoted in the Daily Telegraph, I thought it was worth balancing it out with the return review. As I mentioned before, this was the polar opposite of the way out. 

 

In this post:

  • Check-in
  • The lounge
  • Boarding
  •  
  • Seat and cabin
  • Food and drink (and service)
  • Entertainment
  • Conclusion

Check-in

Check-in at Cape Town was perfectly fine, if unremarkable. The check-in agent explained where to find the lounge, and there was not much of a wait to check-in.

However, I would allow plenty of time to get through passport control as there was a massive queue, probably thanks to two large aircraft departing at about the same time and virtually no desks open. The queue stretched back out of the actual passport queue by quite a distance. Cape Town airport needs to sort this out as it didn’t leave a great last impression. 

 

The lounge

British Airways Lounge

It had been a long time since I had been to the Cape Town lounge, but when I returned, I was pleasantly surprised. It does get quite busy until the first flight departs, so bear that in mind. Once that departed, it was relatively peaceful. 

BA Lounge Cape Town
BA Lounge Cape Town entrance

The lounge felt modern and fresh, with plenty of different sections to sit in. As you first walk in, there is a relatively quiet sitting area. You then walk into the main part of the lounge with a dining area, bar and more seating. There is an attractive wine wall next to a shared table, perfect for working or charging devices, thanks to the built-in sockets. 

British Airways Lounge Winery

Behind this are some banquette seats and a bar area to help yourself to wine. 

British Airways Lounge look

The main seating area has huge windows with views across the airfield to the mountains. 

The buffet seemed pretty substantial. However, they also offered food to order but handled it quite badly. There were QR codes on the tables, which took you to the usual BA ordered page for lounges. My friend ordered some food that never showed up. When we enquired, we were told it was the old menu, so it wasn’t working and you had to look at the menu by the bar and ask staff to order. I thought, given the size of the lounge to expect people to notice one sheet of paper and ignore the QR codes was poor.

Inside the British Airways Lounge

Here is what was on the buffet:

BA Lounge Menu

Mini Tartlets
Lays
Rice Dishes
Roasted Vegan Cauliflower
BA Lounge Menu Meats and Sauces
BA Lounge Menu Lighter Choices

There were a lot of choices, from chicken curry to sweet and sour cauliflower and bbq chicken. I liked that there were some lighter and healthier options, such as salads, cheese and charcuterie.

Cheese Plate

I also liked that they made an effort to make the food look attractive too. As you would expect, the wines were from South Africa and there was quite a selection. There was a standard or rosé Simonsig sparkling wine which was perfectly drinkable and better than lousy champagne in my opinion. There were also three white and four red wines to choose from.

Simonsig Wine
Wine
Sauvignon Blanc

I was not so keen on the fact that you had to ask a staff member to get you a drink that wasn’t wine. This just ended up creating a queue, so it seemed a bit pointless since it was laid out in such a way as to be suitable for self-service. 

Bar area Cape Town lounge
Bar area Cape Town lounge

I thought the range of spirits was very acceptable, and I was glad to see both Tanqueray gin and brandy in the lounge. 

British Airways Lounge Sink

The toilets were modern and very clean with Elemis toiletries. There were also some nice showers which are ideal for freshening up before an evening flight. 

British Airways Lounge Bathroom

 

Boarding

I’ll refer back to my 60-second rule. I knew even before I had actually stepped into the aircraft it was going to be a good flight. The IFM was on the door and had looked at my boarding pass and said, “welcome onboard Mrs Robson”. Such a simple thing for her to do, but it showed her attention to detail and instantly made me feel like a valued customer. I do think the IFM plays such a crucial role in setting the tone of the flight for the rest of the crew.

A350 IFE Screen

I was seated in row 2 again and was soon offered a welcome drink of champagne or orange juice. This time I tried again to ask about the champagne was instantly told that they had two onboard, and that this was the Canard Duchene. What a contrast from the previous flight. 

Orange Juice

At the seat was a bottle of water and the White Company amenity kit.

A350 Storage Box

Here are the contents of the amenity kit:

Toiletries and Amenities

 

Seat and cabin

BA A350 club seat map
BA A350 club seat map

Again we were in rows 1 and 2 which I would not recommend due to proximity to the galley. However, there was much less noise from the crew in the galley on this flight, so generally, it was not an issue. However, obviously, there is the noise of the crew working in there, so I’d avoid it on flights where you want to sleep.

Club Suite Seat
A350 Club Suite Seat 2K

I have covered the A350 Club Suite on many occasions, so I will just cover a few points. There is plenty of storage for pre and post-take-off. 

I found I slept very well on this flight. The seat is very comfortable for sleeping, if anything more comfortable than it is for sitting. I didn’t bother using the mattress pad as intended and instead folded it over and just covered the join between the parts of the seat which worked better for me. 

A350 Cabin
Suite with closed door

Some people wonder if is claustrophobic with the door closed. Unless you are very prone to that feeling, I would say definitely not. The doors are not full height which helps that feeling, and the door is a reasonable distance from the seat. I find it very cosy when going to bed to have the door closed. This was probably one of the best sleeps I have had on a plane for a while.

It sounds strange, but when you have great service like I did, it helps you feel more relaxed. When you have bad service and let yourself get annoyed by it, I often find it impacts my sleep. Both my friend and I slept much better on this flight than the way out.

 

Food and drink (and service)

I have to commend the cabin crew member serving me. She was so lovely, she was the complete opposite of the way out. Not only was she professional, she was also very friendly and had that caring way about her that makes you feel genuinely welcome. She was so good I made a point to give feedback to the IFM when she came for a chat with me, about what a great flight I had. Nothing was too much trouble for the crew. I was topped up very regularly, and she always had a smile or time for a chat or a bit of banter. This is when BA come into their own, but sadly I often find these type of flights are the exception, not the rule. 

So back to the food and drink…

I was impressed as nearly all the food and drink orders were taken on the ground, which definitely helps to speed up things once you are airborne. It is particularly significant when you are on a night flight and really want to sleep. 

We started with the usual offer of a drink and the mixed nuts/corn. 

Here are the wine choices:

Champagne Menu

 

Red Wine Menu

A350 Cocktail Menu

The wines were the same as the way out, but since I had enjoyed the South African wines I was quite happy. I had both the cabernet sauvignon and the chenin blanc which went down very well!

Here is the dinner menu:

 

Starters Menu

BA seem to be very keen on “double beef,” ie beef for starter and main, which I am not a fan of. However, I thought being in South Africa I would try the beef starter. I’ll be honest, I was pretty disappointed with the main course choices. I’d love to know how popular the bean stew was (not very, is my guess). I can’t see the wisdom of putting something bean based on a menu when your insides are going to be pressurised and depressurised! Unless BA was trying to save money with some extra wind propulsion on the way home!

I really enjoyed my starter. It was nicely presented, and the beef was beautifully tender and just the right amount of rare for me. I also enjoyed the small salad it came with despite initially not being sure from the description. The bread came in the usual huge 3-roll configuration, but the seeded roll was slightly different and delicious.

Cod main course

Sadly the main course was a big fail in both of our opinions. There was nothing wrong with the fish itself but the sauce tasted of absolutely nothing and had dried so much that there was virtually none. The pak choi was so overcooked it tasted pretty bitter. The carrots and rice were fine, but I can’t say I enjoyed this at all. I always find it funny that restaurants in South Africa have amazing food and yet the catering on BA’s return flights can be quite hit-and-miss from there. 

Having learned my lesson with the “apple crumble” on the way out, I asked the crew if the apple crumble was hot and was told it was. 

British Airways A350 - First Class Meal

It still wasn’t exactly apple crumble, but I did really enjoy my apple crumble tart which perhaps is a more elegant choice than crumble. The custard was creamy and smooth with a tart with nicely crisp pastry.

Since there is still no brandy onboard which some are reporting is a conscious decision from BA rather than the supply issues, I had Baileys. Apparently according to one source, BA is scrapping brandy in Club as nobody asks for it. Hopefully, that is not true because it would be a ludicrous reason if it was. No one asks for it as it has not been on the menu for about a year or more!

 

Entertainment

I was pleased to find some new options for films to watch since it was now a new month from when we had flown out. The entertainment was as good as ever on the A350 with large high-definition screens and an easy-to-use system. I wasn’t in the mood to watch a film, so I watched a few of the Paramount+ shows. I find it a good way to try out shows I made want to continue at home. 

You may remember the wi-fi issue that I had with my outbound flight where we were both only given 3 hours 38 minutes for buying 4 hours wi-fi. Sadly the same thing happened on this flight. However, I am pleased to report that I was given a refund of my money by BA after using the online reporting. I usually find they are pretty good at refunding faulty wi-fi so it is worth complaining of you have an issue. 

Wifi Package

 

I also find the charging for your devices works much better on the A350 than some of the older aircraft where charging a phone by even 30% can take an entire long-haul flight.

British Airways A350 Window Seat
A380 spotting while waiting for the stand

Sadly when we landed, it was the usual Heathrow mess. We arrived at the gate and then sat waiting for ages without pulling onto it. I said to my friend, just wait, the pilot will be shortly apologising that there is no one to operate the stand guidance. Sure enough, about 2 minutes later he came on. This must happen almost every time I fly BA into Heathrow (and I know from others it is not just me). Often you arrive early and then sit there for ages with the gate hauntingly just out of reach. However, I never experienced this with other airlines at Heathrow, as the issue is down to a lack of BA ground staff. 

 

Conclusion

What a lovely change from the outbound flight, and having such a great crew on this flight. I really couldn’t have asked for a more charming crew member serving me. Not only was she personable, but she was also very professional and knew what was on the menu. 

It was obvious that the IFM ran a tight ship and led by example. The little extra touches like using my name and coming over for a chat with passengers are such small things but make all the difference from feeling like you are a valued customer compared to feeling like a nuisance on the way out. 

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  • British Airways
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14 comments
  1. Gordy says:
    16/03/2023 at 6:26 am

    These CPT reviews have whetted my appetite to go back to SA. I have to agree with the shambles that is LHR atm. Our BA280 back from LaX last week was 45 mins late leaving it the pilot managed to make most of it back up, only for us to land, be told there were no staff to operate the parking system, then 15 mins later, no one to “open the aircraft door” – another 30 mins sat on the stand. We missed our onward INV connection and clearly weren’t the only ones as the whole T5 connections was bedlam with people complaining. And Heathrow has the bare faces cheek to be demanding higher fees!!

  2. Michele Knight says:
    16/03/2023 at 8:10 am

    We had a similar experience coming back from Dubai last year. Fabulous crew who got talking to my daughter who had her laptop with har as it was a few months before she took her A levels. The crew member was asking about her studies & what she was going to do after. Shortly after the conversation my daughter went off to the toilet & when she returned to her seat a bottle of champagne & a card was on her table. The card was signed by all the crew & wished her good luck in her A levels & hoped she had a great time at University. This was such a lovely touch & enhanced the flight which was already a great experience due to the crew onboard.

    1. Duncan says:
      16/03/2023 at 9:17 am

      How do BA know what their customers want if they’re not asking us?

      How do they know their people are performing or not if they don’t ask us either? (Or are managers frightened that the results would be a inditement on their own performance?)

      At the end of the day, shareholders and customers have every right to expect some sort of return on their investment in the company, be it financial or a consistent ground and inflight experience.

  3. Jill Beck says:
    16/03/2023 at 8:42 am

    Although bags have priority labels and are supposed to be offloaded first, this rarely happens. For example, on our return flight from Johannesburg on 1 October, we had a 23 minute delay between the first and second bag at T5. BA needs to focus on this issue

  4. Steve says:
    16/03/2023 at 6:28 pm

    We recently flew Virgin to Johannesburg, Economy delight on the way out, nothing delightful about it, and flew back Premium, me, my wife and my 5 year old son, The contrast s shocking. Sounds like Premium with Virgin is better than your BA flight. 👍

  5. Jon G says:
    16/03/2023 at 6:37 pm

    Yet again, flying into LHR last week we had to wait for someone to come and switch on the stand guidance but luckily it was only 5 or 10 minutes this time and unusually there WAS someone ready with the jetty- usually they don’t have either available! Flew to AGP this morning from gate A20 and boarding was a complete sh1t show! If you’re groups 5-9 we can’t accept your bags in the cabin so put them in the hold and we’ll pre-board you, but there was nowhere for them to go because boarding hadn’t commenced. Others saw these people so assumed boarding had commenced and went up to the desks (they had made a gap in the side near the desks for people to go through.) so they were sent away but just stood around in front of the desks. Then they preboarded biometric passengers who all waited behind the desks because there was nowhere for them to go either!
    I was in row 1 so got to the gate first cos I don’t like having to put my rucksack behind me in the overhead bins, but when they called group 1 for boarding there was no staff member to open the lane so everyone swarmed to the makeshift side entrance only to be told to go to the proper lane, so pax told them the lane hadn’t been opened! That’s when I lost it!! Told the BA staff member that I’d been first in the queue, about 50 people had boarded before me and what the hell were they playing at, it’s farcical. It pays to rant sometimes because she took me round the other side of the desks and let me through. Short haul boarding has never been as bad as today, but it’s always a horrible experience at T5 imo. On a different note, first wing security at 8.45am was empty and I was through in 2 minutes. The first lounge was fairly busy. The flight was fine, with a very professional crew and arrived 25 minutes late.

    1. Michele says:
      16/03/2023 at 7:43 pm

      Yes the group boarding for short haul is just a complete mess and makes a mockery of the whole group system. BA fail to understand that people in group 1 are usually the ones that are in the rows where you can’t put the bag under the seat in front and therefore need to board early so their luggage doesn’t end up 5 rows behind as often happens to me currently with the boarding mess.

  6. Paul says:
    16/03/2023 at 9:33 pm

    Good report Michele,.
    Looking forward to returning to SA on BA43/42 LHR/CPT in Jan’24. Perhaps the IFM had enjoyed a nice 48hr layover in such a great city and that transferred into being upbeat even on a departing night flight (vs a departing night flight from LHR 🙄). Chose the 2nd flight RTN so we wouldn’t be too early into LHR.

    1. Michele says:
      16/03/2023 at 9:45 pm

      Thanks! Though you’d think they’d be happy going to Cape Town. Most crew I know love going there for a couple of nights!

  7. Alastair says:
    16/03/2023 at 11:44 pm

    Brandygate update. Flew in BA First LHR Dallas Fort Worth in a A380 on 15 March. No brandy or cognac on board, settled for a Baileys instead. What’s going on with brandygate?

    1. Michele says:
      17/03/2023 at 12:21 am

      Last year I was told that it was a supply issue. Now rumours are surfacing they may have ditched it. Brandy in a first class cabin should go without saying. Every other airline manages to get brandy supplied for their F Cabins.

  8. Pd says:
    17/03/2023 at 2:03 am

    I used to love flying BA and on one occasion finding our ESTA’s had run out 2 days before the flight and their response could not fault the service but were flying 1st so maybe that makes a difference. My last two flights bot in Europe short haul have taken off 1 hour + late. I’m told this is regularly the case on this flight. Anyway, despite the late departure the pilot did make up 15 minutes great, except later we waited at Heathrow 45 minutes to get a gate with the usual excuses. I actually feel sorry for the staff.
    So a 90 minute flight left an hour late gained 15 minutes in flight 45 minutes late and then a 45 minute wait. I reality we waited longer for the flight then the flight took.

    BA did send an email out in the early hours of the following day, to say sorry but that’s it.
    I would prefer to use a UK airline, but….. For now in Europe I will fly KLM, to the US Virgin.
    Oh and the 4 vouchers I have with BA I’m happy to loose, after more than 20 years as a BA Avios collector. I’m switching to KLM and Virgin, which is a shame.

  9. Peter says:
    17/03/2023 at 6:38 am

    Recently returned from CPT on the A350 Club World. CPT lounge full and food choice very limited, struggling with passengers from partner airlines. A350-1000 is a fine aeroplane although doesn’t handle over-desert turbulence we’ll like the 747. Video sequence needed on how to get the most from the suite. Dinner average, breakfast poor. Heathrow arrival at the satellite problem free however shuttle trains arriving full and unboardable for four trains. Generally long walks and crowded which is a Covid hazard among other issues. Long wait for bags. Much sharpening needed with onboard catering and terminal efficiency.

  10. pedro says:
    19/03/2023 at 1:53 pm

    Flew BA288 PHX-LHR Club 16/17 Mar. My worst flight ever. Didn’t see the IFM at all during 10 hour flight. Rest of up front crew bar one totally disinterested in full cabin. No hot towels. No attempt to take orders for dinner or first drink until after take off despite flight running 2 hours late so dinner appeared after midnight. Had to ask 3 times after we had passed 10,000 feet for power to be turned on for laptop charging. No attempt to collect my BA Flying Start charity envelope. Usual 40 min wait for a gate to be available after landing LHR. No attempt to get Club passengers off first and absolute minimum effort to say farewell.

    Not good!

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