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REVIEW: KLM’s non Schengen Crown business lounge at Amsterdam plus what’s Amsterdam airport like now?

  • 16/10/2022
  • Michele

In this post:

  • What’s Amsterdam like now?
  • KLM’s non Schengen Crown business lounge
  • Conclusion for KLM’s non Schengen Crown business lounge

What’s Amsterdam like now?

A review of KLM’s non Schengen Crown business lounge. I was recently at the World Aviation Festival in Amsterdam which to be honest is the only reason I would choose to fly there at the moment. Having managed to get the passenger chaos under control towards the end of the summer, sadly it has descended into a mess again. It’s entirely of their own making as Schiphol were paying security staff a bonus during the summer. As soon as they decided to stop the payment a large number of staff resigned leaving them short-staffed again. 

It’s worth noting that if you are connecting at Schiphol, it’s usually not as bad, so I wouldn’t let that put you off. 

I arrived on British Airways much later than planned due to a cancelled flight and then the replacement flight being delayed. This meant we touched down after 10pm. As usual, there was a very long taxi to the terminal and then a wait to actually get off the plane too. 

When we finally got off and had to trek the long walk to immigration, of course, all the walkways were already turned off, which is poor for a major airport. 10pm is not exactly the middle of the night!

Once we arrived at the escalator for immigration we were greeted by a very grumpy and rude staff member who put the barrier across meaning we were not able to go downstairs. When the BA crew came along and removed the barrier on one side to allow the crew to proceed (they have a separate lane in immigration) the staff member was extremely rude to the captain. This did not help to ease the rising tension in the line when a staff member is deliberately antagonistic. Should you be faced with this, there is apparently another security line a 10-minute walk past this, but since no one was sure this was still open I decided to stay put. 

We then had a passenger push his way to the front of the queue, who the staff member ignored. When other people politely asked what he was doing he said that he would not be queueing as he was business class! When the reply from several irate business class passengers came that we were all business class and he should return to his original place, he said he was going to call the police! Unbelievable! Travel really seems to bring out the worst in some people. 

We were held there for around 15-20 minutes and then eventually let downstairs to the immigration hall. Here the queue was completely full for the non-EU and pretty full in the EU passports too. Not a single e-gate was working! I was quite astonished that on the eve of the aviation industry’s major yearly event with airport and airline CEOs flying in that they could have got themselves into such a mess. 

After around another 30 minutes, I eventually got through and left well over an hour after landing even with no checked luggage. Schiphol had originally promised it would all be under control again by 1 October but given this was the 4 October, it’s obvious they didn’t manage it.

Coming back was much better, probably helped by the fact that I was there around 3pm which is a quiet time of day usually. I was travelling with KLM in business class and had access to Fast Track security. There was no queue for check-in or fast-track security, fortunately. 

Have you flown through Amsterdam recently? Let us know about your experience in the section below.

 

KLM’s non Schengen Crown business lounge

KLM's non Schengen Crown Lounge

The lounge is relatively new, having fully opened in 2019 not long before Covid. All the lounges at Schiphol have a number, and the Crown lounge is 52. Schiphol is somewhat lacking in non-Schengen lounges since the British Airways one has closed. The Aspire Priority Pass one is used by most airlines and often has a long queue. 

The KLM’s non Schengen Crown business lounge is located between piers E and F and opens between 4.45am and 10pm or when the last KLM flight departs. 

There is access for:

  • Business Class passengers;
  • Flying Blue Platinum and Gold members plus one guest (additional guests on payment);
  • SkyTeam Elite Plus members plus one guest.
  • You can also buy lounge access if flying KLM or one of their partners

I loved the entrance which is made of walls of the Dutch houses that you get given on board KLM’s long haul business class as a gift.

KLM's non Schengen Crown Lounge

I found the staff very welcoming and helpful in the lounge, greeting me warmly as I arrived. The KLM’s non Schengen Crown Lounge feels huge and is spread over two floors. The lounge is divided into a number of different zones with “Sky” being on the top floor with the Blue bar and restaurant. 

I first headed up to the Blue bar on the top floor. This is rather a strange concept as it is meant to be a cut above the lounge, but you have to pay for the food and all premium drinks. This struck me as an odd concept, particularly in terms of paying for food. However, Blue’s menu is compiled by Joris Bijdendijk of RIJKS®, the Rijksmuseum’s Michelin-starred restaurant which maybe is worth paying for if you want a special meal with great views. It did look a lovely space. 

Blue Restaurant AT KLM's non Schengen Crown Lounge
Blue restaurant

The restaurant itself was shut, but the bar was open. Until recently, this upstairs section had been closed and it was still very quiet. 

KLM's non Schengen Crown Lounge balcony

The best thing about it is the terrace, perfect for the summer to watch the airport with a drink. The bar itself was impressive to look at, with plenty of different seating areas for privacy or comfort.

KLM's non Schengen Crown Lounge terrace

The downstairs part of the KLM’s non Schengen Crown Lounge does not have great views since a bridge blocks most of it, so Sky is the place to come for some airport action.

KLM's non Schengen Crown Lounge downstairs

Here is the menu of drinks showing what is included and what you have to pay for: (notice you can pay cash or Flying Blue miles)

KLM'S non Schengen Crown Lounge menu drinks
KLM'S non Schengen Crown Lounge drinks menu
KLM'S non Schengen Crown Lounge menu
KLM'S non Schengen Crown Lounge menu of drinks
KLM'S non Schengen Crown Lounge menu

Back downstairs, there is the “Polder” area which is more work orientated as well as space for more relaxed seating. There is a buffet area down this end, but it was closed when I was there and I couldn’t see anywhere to get a proper drink except at the other end of the lounge.

The Polder AT KLM's non Schengen Crown Lounge

The 110-metre LED light wall is meant to simulate the Dutch sky. The lighting adapts to the time of day and includes a sunset. The area had the feeling of the countryside or a forest with the green floor and the tree trunks. 

 

The main bench seating has regular power points dotted along, and there are also work zones with benches and high stools that have plenty of charging options including USB or normal sockets.

I particularly liked the individual work booths, but they were all full when I was there.

Looking towards the individual booths
Looking towards the individual booths

 

Individual work booths – Photo by KLM

There are also some pod chairs facing the floor-to-ceiling windows, which would be a quiet place to work.

A quiet place to work at KLM's non Schengen Crown Lounge

I went for the comfy seats by the window, which again were pretty private and had half a view!

If you needed a computer for some reason there were two macs, but one was broken. Next to them was a printer. 

KLM's non Schengen Crown lounge

There were coffee and water stations dotted around the lounge with sparkling and still water on tap as well as various sodas.

Coffee Station
Tap Water

While I loved the quirky design of the “Mountain” I found it slightly perplexing as to why you would include something with lots of steps in an airport lounge.

The "mountain" airport lounge

The other side of the lounge is referred to as “City” and this is where the buffet and main bar are.

The "City"

I found it slightly dark in the eating area, but there were plenty of choices of areas to sit. 

KLM's non Schengen Crown lounge

KLM's non Schengen Crown lounge buffet

The buffet was a little basic, but there was a least a choice of hot and cold food. I’d say it was comparable to most European airline lounges, if a little dull. 

There was a salad bar:

KLM's non Schengen Crown lounge Salad Bar

With some meat and cheese

Meat and Cheese

Some ready-made sandwiches and soup:

KLM's non Schengen Crown lounge bread station
KLM's non Schengen Crown lounge hot soup station

Then a selection of hot dishes including a chilli, ratatouille, pasta and rice:

Hot dishes at KLM's non Schengen Crown lounge

I sampled a little of the ratatouille and the salad, which were both fresh tasting. 

The best bit was probably the pastry station:

Pastry Station at KLM's non Schengen Crown lounge

The drinks were separately at the bar which was very impressive with its copper Heineken wall.

KLM's non Schengen Crown lounge Bar

There was no champagne, but the Cava was perfectly drinkable. Again the bar staff were friendly and chatty despite having to deal with the somewhat inebriated person next to me. 

There was a reasonable range of free spirits and wines available, plus of course, beer. 

Spirits at KLM's non Schengen Crown lounge

There were also some very average wines available, but the one I had was drinkable. 

Sea Area at KLM's non Schengen Crown lounge

The Sea area downstairs has twenty free showers, which you can reserve in advance at the lounge’s self-service kiosks. There are also luxury sleeping cabins for a fee – using Flying Blue miles, or three hours for €49,50.

KLM's non Schengen Crown lounge washroom

The washrooms were large and modern with soft individual hand towels to dry your hands. KLM’s non Schengen Crown lounge uses the gorgeous looking ‘The Amsterdam Collection’ by Rituals which smell wonderful too. The fragrance is Dutch tulips and Japanese yuzu and is exclusive to KLM. 

The Amsterdam Collection

 

Conclusion for KLM’s non Schengen Crown business lounge

In terms of design, this is a very impressive lounge with lots of design touches like the copper lamps and forest feel. A lot of thought has gone into creating different zones for different needs. However, I would have liked more areas to get alcoholic drinks rather than having to go across the lounge to one of the bars. It was very quiet when I was there, probably partly due to the time of day, but it makes a refreshing change to be in a lounge that is not overcrowded. 

The food and drink are not anything special but perfectly acceptable for me. I loved the Sky area with its views and terrace. It felt more like a swanky hotel bar than an airport lounge. The concept of having to pay for premium drinks is an interesting one. Given that there was a decent choice of free drinks, I don’t have too much of an issue with KLM’s policy. If it became more like American where there is a choice of about only three spirits I would have more of a problem with it. 

Watch out for my review of my KLM business class flight later this week. 

Like our KLM’s non Schengen Crown business lounge at Amsterdam review? you can read more airflight lounges here. 

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16 comments
  1. Ft says:
    16/10/2022 at 6:36 pm

    This sums up this lounge well. Style over substance. There is no sense of special occasion with the food and drink offered which is fine if passing through on business but a bit disappointing if on business and for leisure and making an occasion of it. Food is typically Dutch in approach – Ie functional – boiled eggs and rather basic salad bar. Sadly they only offer Heineken lager even when you’d think they could offer another beer or two within the Heineken group.

  2. Emmet McCabe says:
    17/10/2022 at 6:43 am

    I wonder was it the same member of staff I came across recently in Schiphol. Returning back from our honeymoon for a close family member’s sudden funeral, after a series of adverse events caused by KLM and the airport, I ended up being very rudely and aggressively asked to “Prove it…..show me the funeral invite” by a staff member. “I don’t believe you so prove it”, and then subsequently turning his back and ignoring me like a child when I reluctantly tried to explain and show him proof I wasn’t lying. He had also unsurprisingly brought my wife to tears in his handling of the situation which he showed no ounce of empathy or simple human decency towards and doubled down on his stance by walking away and continuing to ignore me as well as others who had noticed the situation. To say I was shocked at the time is an understatement and still makes me angry a few months on

    1. Michele says:
      17/10/2022 at 9:03 am

      That sounds awful and completely unacceptable

  3. TeesTraveller says:
    17/10/2022 at 7:43 am

    Transferred non-Schengen>Schengen at about 7pm on Thursday evening. For some reason our Embraer 175 wasn’t dumped on the old Fokker Farm bus gate and it was an airbridge to the terminal, a good start.

    Inside, the walkways were switched off, no food (apart from chips) left in the Heineken bar, border queue was.OK and amusing to see the non EU line moving quicker than the EU lane (automatic scanners were out of action as usual)! 100 people in line waiting to order food in Burger King (2 working terminals), rugby scrum in the rest of the food court so tried the restaurant downstairs and it was a 45 minute wait for a table.

    Tried to get into the Schengen Crown lounge (I’m KLM gold) but was told it was a 30 minute wait (to be fair to KLM, they offered me a €5 food & drink voucher) so went to the contract lounge upstairs (Priority Pass) which was reasonably quiet.

    The terminal was really busy (I must have connected at AMS over 200 times and it was noticeable) but there seems to be some serious lack of resource/planning by Schiphol management.

  4. Puddleduck says:
    17/10/2022 at 7:44 am

    Thanks for this – it validates my decision to take the train between London and AMS at the beginning of November. I had the choice and thought it would be a much easier option rather than faffing about with problems at both end and the risk of lost luggage. I’m not bothering to try to retain my silver status, but was interested to read that there’s no lounge for BA anyway in Schiphol. My clients don’t have an option as they’re all coming in from the US, so have warned them to allow extra time and go hand baggage only if possible for the week.

    I used to live in AMS and did a return journey (LHR / AMS) every couple of weeks – surprised the Dutch have let things get this bad, as usually things in the Netherlands run v smoothly.

    1. Michele says:
      17/10/2022 at 9:01 am

      BA now use the Aspire lounge but there is often a queue

  5. Adrian Hyde says:
    17/10/2022 at 8:08 am

    I flew into Schipol from LHR on kLM 3 weeks ago, landing at 10.40pm. I had a similarly belligerent staff member, and a one hour total to get from plane to exit, with a long queue at passports. The following morning I was flying to St Maarten at 9.20am. I followed the advice and got there 4 hours before departure. I was through into the lounge in 40 minutes but people arriving in the lounge 90 minutes later were complaining of it taking an hour to get through security. Finally, a colleague who flew back to LHR 10 days ago, on a lunchtime flight, followed my advice and arrived at the airport 3 and a half hours before departure. He emailed to thank me as they only just made their flight – they went straight to the gate once through security.

  6. Gil Raicher says:
    17/10/2022 at 11:38 am

    What surprises me is the astonishing rudeness that I was treated by Schiphol personnel.

    1. Michele says:
      17/10/2022 at 12:34 pm

      Yes it’s very odd. I found all the KLM airline staff generally lovely but the airport staff seem unpleasant.

  7. SharonC says:
    18/10/2022 at 8:40 am

    Any experience on what it’s been like non-Shengen to non-Shengen? Last time I flew through AMS before Covid it wasn’t too bad but we’re doing BKK-AMS-BHX soon so would appreciate any views. Thanks

  8. Eric says:
    19/10/2022 at 1:31 am

    We arrived at AMS at 10:20 am. Due to ground staff shortage, we weren’t able to deplane for 30 min. Then bus to terminal. Then a 2 hour wait In line for border control. 2 officers for non/EU and 1 for E/U and the electronic EU gates were inoperable. It was awful. The line just kept getting longer and longer as the mid/morning bank of planes arrived. The worst Passport Control experience in my 38 years of US-European travel.

    1. Michele says:
      19/10/2022 at 8:02 am

      Just awful. No excuse for it at all.

  9. Michèle says:
    19/10/2022 at 9:38 am

    Michelle, do you know if we are traveling Business Class KLM LHR-CPT via AMS, do we have to clear Immigration, reading your report with horror as we are doing so early on Boxing Day…….

    1. Michele says:
      19/10/2022 at 9:39 am

      As far as I know non sheghen to non Shengen you should not have to clear immigration if you are on one ticket and checked through.

      1. Michèle says:
        19/10/2022 at 12:08 pm

        Thank you , god I hope so after reading this!????

  10. joseph estrada says:
    07/11/2022 at 1:32 pm

    Flying IAD-AMS-KRK. Upon arrival at AMS, can I access the non-Schengen lounge (52) before going to passport control or am I limited to the Schengen lounge based on my next destination?

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