British Airways B747 World Traveller (economy) review London to New York

In the second of our series of travelling in economy with BA without status, guest writer Zine will be taking a look at his recent flight to JFK. You can read his review of American Airlines economy here. 

Booking

I flew from Heathrow to New York with British Airways and then returned to Paris on American Airlines in economy. The ticket was an Iberia codeshare. The original ticket was an economy light which had a great price of £275, this went up to about £350 by the time it was upgraded to include baggage. This demonstrates why it is usually a bad idea to use Avios for an economy ticket unless you need extra flexibility. An economy redemption to New York with Avios usually costs around £267 in taxes and charges and 26,000 Avios.

 

Check-in and boarding

I had not paid for reserve a seat as I was travelling solo. I was lucky enough to get one of the bulkhead aisle seats even though I did not check-in exactly 24 hours before. These can not usually be booked in advance except as a bassinet position. 

I arrived quite early for my flight at Heathrow Terminal Five and was greeted by two very friendly BA staff.  They checked my ticket and asked me to use the self-check terminals.

self check-in desks T5

The self check-in machines were very easy and user-friendly. It took less than 30 seconds to get by boarding pass and my luggage tag.  No sooner had I finished than I was approached by the BA staff, asking me if everything had gone OK. They were very friendly and so we ended up talking about the future of flying and British airways. I thought they were very professional and up to speed with the news and future technologies! 

The flight was on-time, I boarded with the last group, group 5 as I was on a budget hand baggage only ticket that I had added luggage to! Apart from the waiting around, boarding was simple.

My B747 at the gate

 

Cabin and seats

B747 economy

Unfortunately for me this time I didn’t turn left! (Although going upstairs would also have been nice on the B747).

The B747 comes in two configurations, being New York this was a Super Hi J which means lots of Club Seats and less economy. The good news is that they have refurbished these aircraft and they have a modern entertainment system.

I was in 40G and I was very happy with a bulkhead aisle seat. With the extra space, it did not seem much different to with World Traveller Plus (premium economy)! The seat looked modern and was very comfortable with plenty of legroom. Non-bulkhead seats have 31″ of pitch. I liked the movable head supports on either side, although I didn’t really need it on this daylight flight.

On the seat was a pillow with a flimsy paper cover and a blanket. Flight socks, an eye mask, toothbrush and toothpaste are apparently available on request.

Plenty of legroom here

 

Food & service  

The food was served fairly quickly after take-off which was in late afternoon. We had a choice from a chicken tikka masala and a vegetarian option of pasta with spinach, accompanied with salad starter and tiramisu with cheese & biscuits for dessert.  I was offered wine with the meal so I tried the Pinot Noir which was just passable. I chose the curry as they are normally pretty good on BA and this wasn’t too bad at all! I thought the rice had too much of a cardamon flavour though.  I always find meals on planes very small so I always ask for a second meal. Nine times out of ten I get it 😁 and you never lose anything by asking…. which I did!

My section was served by a man called John, and I can honestly say he made my flight one of the best ever. He was just super professional, very friendly, attentive and efficient. We were also offered tea and coffee after the meal. 

Drinks and snacks were served throughout the flight very frequently including ice-cream.

The second meal was pizza which I quite enjoyed.

I stood up to stretch for a bit, and I had the chance the pleasure to chat with John and a lady called Liz who was the Customer Service Director. We exchanged over the future of air crafts and working with BA. They were both positive about the company and the future vision of BA which was nice to see. 

 

Entertainment

A pair of very flimsy earphones came with the blanket. Since these were such terrible quality I just used my own. The screen was great, particularly at the bulkhead where it pops up from the side and you can manoeuvre it around to the perfect position. The screen seemed large and had great definition. There was a great choice of films, TV series and documentaries including plenty of recent releases. You will definitely not get bored! I watched Once Upon A Time In Hollywood which I enjoyed.

There was no socket for charging, but as you can see from the picture there was at least a USB point under the screen. 

 

Conclusion

I was very satisfied and happy with everything on my flight is very rare! I found everyone very professional and the service was excellent. Travelling economy on long haul, British Airways are amongst the best in my opinion although I am yet to try Virgin. I thought that BA were definitely better than my return flight with American

 

 

 

Food, drink and service

 

Entertainment

7 Comments on "British Airways B747 World Traveller (economy) review London to New York"

  1. You were lucky, last time I flew with BA to NewYork, the crew were scruffy and unhelpful & to make things worse, the gluten free food I had ordered was very poor. Another coeliac on board also had the same problem.

  2. Peter Fullbrook | 28 January 2020 at 7:42 am | Reply

    I agree with Bacardiarama. My last BA Club flight was Gatwick/St Lucia. Ancient 777, scruffy crew, unwatchable TV screen, both flights were very late. It really was the last time. Since then I use Emirates and Virgin. A revelation. BA need to catch up…and fast before it’s too late.

  3. I am afraid BA is a disaster. Waste of money unless you are happy to travel in a dirty plane ( including first class ), often delayed flight, lazy and and unfriendly staff. A big no no

  4. ClaytonTheCruton | 28 January 2020 at 11:01 am | Reply

    Great article but can we please remove the CC’s second names. It’s considered a no-no and quite bad form.

  5. I must be terribly lucky, as in all
    my years of flying BA I can’t say I’ve had a bad experience with either crew or equipment. Yes I’ve had the odd delay due to an aircraft going “tech”, but this has been dealt with professionally. Granted most of the BA heavy metal isn’t new and having flown on one of the oldest 777’s (zzb) only recently, I was still impressed with the aircraft.

    I completely agree other airlines are absolutely changing customer expectations with superior options on some routes, now it may be nostalgia, it may be national carrier pride but for me it’s always been for never letting me down and that’s why I choose BA as my first choice.

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