As we start to return to travel with domestic trips now on and hopefully international ones by 17 May, we all know that travel is rather more complicated and stressful than it was. British Airways have partnered with a new service to give a discount on luxurious and less stressful meet and assist or private suite services.
The services will be available at a wide variety of airports depending on which service you are interested in.
As yet full details are scant, but I will report back if I get an answer from Diamond Air with more details.
In this post:
Airport by invitation service – Private Suite Experience
Departing passengers
- Passenger’s car transfer service can drop directly to the private facility
- Escorted to the Exclusive VIP suite
- Check-in at the VIP suite where pre-arranged additional services will be available
- Luggage taken directly from the car & checked-in
- Passenger escorted through a private security channel & transferred via private chauffeur driven car to the aircraft
- Escorted to the seat with the option to be boarded first or last
Arriving passengers
- Greeted at the aircraft door & transferred by private chauffeur driven car directly to a private facility
- Escorted to the Exclusive VIP suite with refreshments
- Customs & Immigration formalities completed in the suite
- Luggage to be collected and brought to the passenger in the VIP suite
- Passenger’s car service can then collect them directly from the private facility (Chauffeur car transfers can be pre-arranged*)
You can find all the details on the special British Airways page here.
Airport Concierge service
This is really a meet and greet type service. It’s not something I would bother with unless it was somewhere like Barbados which allows premium services to skip certain parts of the queue.
It’s available in all BA’s destinations except the US and Canada, Brazil, Mexico City, Kuwait, Cairo, Buenos Aires, Bologna, Belize, Bari, Bermuda, Brindisi, Sardinia, Riga, Porto, Madeira, Kingston, and Puerto Rico.
DEPARTURES
- You will be greeted when you arrive at the agreed drop off point
- We will assist you through check in and expedite you through security
- If you have access to a lounge, we will escort you there.
- Your Airport Concierge Agent will monitor the boarding gate and escort you to the aircraft, remaining on duty until the flight is airborne and you are on your way!
ARRIVALS
- You will be greeted at the arrival gate by your personal Airport Concierge Agent holding a personalised sign
- Your Agent will assist you through Immigration, baggage reclaim and Customs
- You will then be escorted to your final mode of transport and assisted with any onward travel arrangements
TRANSIT
- You will be greeted at the arrival gate by your personal Airport Concierge Agent holding a personalised sign
- Your Agent will assist you through Immigration, baggage reclaim, Customs or check-in for a connecting flight
- If you can connect airside (not going through Customs), you will be assisted through the flight connection process directly to departures
- Your Agent will monitor the boarding gate and time and escort you to the aircraft, remaining on duty until the flight is airborne and you are on your way.
You can find all the details on the special British Airways page here.
2 comments
This was always available at LGW/LHR looks like they have changed suppliers. Was Signature I think.
Yes, it’s a new partnership with Diamond Air for BA rather than the availability of the service.
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