NEWS: An interesting tale of Qatar Airways compensation and Pullman’s Maldives underwater villas open

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Pullman Maldives Maamutaa Resort opens new water villas

If you are a member of Accor and looking to redeem or earn points, there is a stunning new hotel open in the Maldives. This week they also opened their underwater rooms which look amazing! Pullman Maldives Maamutaa Resort is located on the Gaafu Alifu Atoll.

Aqua Villa

The new Aqua villas, at 1,216 square foot, have two bedrooms – with one submerged beneath the water with views of the island’s marine life and endless coral reef. Not only is there an aquarium as a bedroom – which provides an open view of the living creatures – but there is also a private pool, a second bedroom looking out across the ocean, and an outside bathroom.

This is the first Pullman branded property in the Maldives. The Pullman Maldives Maamutaa Resort  has lush natural vegetation, a unique freshwater lake and sun-kissed beaches, you can expect stunning views from your over water and beachside villas. With the water temperatures slightly cooler than on many other island, it is ideal for swimmers and scuba divers.

The resort offers an all-inclusive option to enjoy its 6 dining and bar options. There is Mélange, the all-day dining restaurant where 6 live cooking stations offer a la minute options, or  Souq Oven which features Mediterranean and Levantine cuisine and a cellar of 80 specially selected wines from all over the world for pairing. Catch the sunrise over the endless horizon while enjoying a healthy breakfast after a swim in the pool at Sol Rising, or engage in a culinary experience at one of the region’s few vegan, vegetarian restaurants; Phat Chameleon, a dining concept borne from a mindful passion for eco-sustainability, and set within an organic vegetable and herb garden. Head over to The HUB for refreshing juices and cocktails or spend the evening on a hammock at Saffron Affair watching the sunset’s rays disappear for the day.

Fitness enthusiasts can start at the resort’s Fit Trail island jogging track with 5 fitness stations offering a variety of physical trails, or level up with a complete boot-camp Raaveriya Workout experience that kick starts with calisthenics followed by an invigorating run on the beach and a refreshing swim in the lagoon. For complete restoration of the body, mind and soul, guests can choose from a selection of signature facials, body treatments and massage therapies available at the resort’s Spa by Phytomer, which features 8 treatment rooms perched over a shallow, white sand lagoon.

 

An interesting tale of Qatar Airways compensation

qatar business class sale

I have heard a lot of tales of Qatar Airways providing poor service when things go wrong and not ever offering compensation. So I thought that this story from Reader S, was worth publishing if you are considering flying Qatar Airways. 

We travelled to Singapore in December from Stockholm (our third return QR flight to Singapore this year thanks to TLFL) for a 7 night holiday at The Datai (our second in six months – it’s the best in the world for me) and, based on your review, 4 nights at the Ritz Carlton (which was also nice, so thank you).

The Datai, Langkawi

The Datai, Langkawi

However, our connection at Doha was delayed by almost 5 hours. This wasn’t an issue really as it was 8am and therefore the lounge was quiet. They gave us access to one of the sleep rooms behind the deli and sorted us out with showers. The flight time continued to change and one of the ground staff in the lounge told us just to stay in the lounge and they would find us when it was time to head to the gate. I was quite nervous about doing that, especially as we could be anywhere in the lounge – and quite probably asleep – but true to his word, he found us dozing in a pod and gave us a 30 minute warning should we wanted to grab another shower – excellent service.

When we returned to the UK, I wrote to Qatar Airways (simply via a web form on their website) in a bid to claim flight compensation. I’m not a fan of the compensation culture generally – and felt guilty doing it given the flights were only £1,350 each (!) but didn’t have much to lose. I wrote to them with a letter – just three paragraphs – explaining the delay and quoting EC Regs 261/2004 and asked for EUR600 each. I was a bit unsure on their reaction given the delay was from Doha, although it started in the EU on a single ticket, but to my amazement, they wrote back in less than 48 hours asking for a passport scan and bank details and have confirmed they will issue the EUR600 for each of us. My partner had to write the same letter herself (and annoyingly provide a bank account in her name, regardless of the fact I bought the tickets) but she also had a 48hr turnaround and they have also agreed to refund her the same amount.

I thought that was quite impressive! I’m now a Qatar Gold Privilege member from flights this year alone. I don’t think that is worth much from what I can tell and I still need a better strategy with points but we always fly QR where possible and their service probably deserves my loyalty!

Have you flown Qatar Airways and had disruption to your journey? What was your experience like? Let us know in the comments below or social media. 

10 Comments on "NEWS: An interesting tale of Qatar Airways compensation and Pullman’s Maldives underwater villas open"

  1. My flight from ARN to SIN via DOH in October was delayed and finally cancelled due to a technical fault. I managed to fly out on the final flight of the day, some 15hrs later. I emailed Qatar Airways whilst in the lounge regarding compensation. They were very efficient in dealing with the claim and once I had provided passport and bank details I received 600 Euros within 10 days of my return to UK. Well done Qatar .

  2. With regard to your points/loyalty strategy, I would suggest that had you been registered as BA frequent traveller and been a BA Exec Club member, your three business class flights to Singapore alone would have netted you BA Gold status as long as you had made at least two of your return trips (any class) to your starting point (ARN, I think you said). Flying Qatar business class, you get 140 Tier points each leg, so that’s 540 alone for each ARN/DOH?SIN round trip! The three trips alone would have put you over the 1,500 needed for Gold (OW Emerald) and coupled with using cheap BA tickets to get to ARN, you would now have top OW status.

  3. Similar positive experience, the Doha to Singapore leg of our flight from Stockholm to Singapore last September was delayed by 4 hours. We submitted an email claim under EU261 when we returned to the UK and had the full EUR600 compensation for each of us within 48 hours of providing passport and bank details….again, well done Qatar

  4. My flight from ARN to SIN in September was delayed by 5 hours, and once I contacted Qatar Airways compensation was paid within 48 hours without any fuss. Brilliant service. As an aside very different to Virgin Atlantic. I was delayed returning from Dubai for over 12 hours when the pilot called in sick. Virgin claimed extraordinary circumstances, I appealed to the CAA who agreed with Virgin. So I finally enlisted Bott & Co, at which point Virgin paid the compensation.

    • Interesting as anecdotal evidence would say that Qatar would be the difficult one but it appears not!

  5. Load of rubbish these comments probably done by the staff themselves
    We flew in from doha seated in the space for 3 with 2 kids 1 is under 2 and the other 4 and we were not given the cor when travelling stating child legs would come over and had to hold the child all the flight so uncomfortable and could hardly eat my food.

    On way back we were seated and could smell vomit thought maybe child had did it but no they had not instead realised after take off someone vomited on last flight and the cleaning crew made a crap job of cleaning it.. only realised this when I took my shoes of and having my feet all wet with someone else’s vomit ….we told air hostess who admitted that strong smell of vomit a…said flight was full and just put cloth on bottom so we sat there 8 hours sniffing someone else’s vomit all 4 of us..
    They gave us a baby cot which they never gave us on first flight there and baby fitted and there was a rest period of 2 hrs for me .

    Whem I wrote to qatar and asked who was in the wrong not giving baby seat sorry giving baby seat which either put me or my baby at risk and inconvenience they ignored .

    The vomit situation was answered as a sorry and when I wrote in again stating sorry not good enough the person suggested to give 5000 air miles for 4 of us really getting us no where.

    Crap service crap after sales service and if you QATAR are reading this I will go around telling this story on every web site and travel site until you come back with a complete gesture of a apology and give us all tickets to Doha return business class for the crap we had to smell which made me and my family I’ll for the next 2 weeks.

    Terrible.
    This is the real QATAR

  6. Qatar Gold is mostly worthless mate, Qatar Not Very Privileged Club is bloody terrible. Much better options with other One World programs that you can credit your flights. If you have time, check out what they did, unannounced, overnight, without warning on May 27 2018.

  7. I fly with Qatar a lot. They are generally great but awful when something goes wrong. I had a hideous experience with them when travelling as a family of 4 in business class from Arlanda to Krabi via Doha – which led to us spending 24 rather than 2 hours at Doha. Qatar refused point blank to pay compensation and, after numerous unsuccessful exchanges with Qatar, I ended up taking the case to some ombudsman in Sweden. When we were awarded £2k, Qatar paid up immediately. The case took a year.

  8. Christopher Chick | 3 February 2020 at 7:09 am | Reply

    I flew Qatar London to Shanghai and missed the Doha connection – they rerouted me, put me in a hotel and also the quickly paid out the EU compensation. They are easy to deal with..so easy in fact. Top service from them all round!

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